Privacy Policy
At Holistic Dentist Cancun, operated as Holistic Dentistry, we respect your privacy and recognize the importance of protecting personal information, particularly dental and health-related information.
This Privacy Policy explains how we may collect, use, store, share, and protect information when you visit holisticdentistcancun.com, contact us, request a consultation, submit a virtual bite or smile review, upload dental records, or otherwise communicate with our clinic.
1. Data Controller / Responsible Party
For purposes of applicable data protection laws, the party responsible for the processing of personal information collected through this website is:
Holistic Dentistry / Holistic Dentist Cancun
Calle 36 102
77538 Cancún, Quintana Roo
Mexico
Email: info@holisticdentistcancun.com
Mexico: +52 998-104-4968
United States: +1 773-620-9500
2. Information We May Collect
Depending on how you interact with us, we may collect different categories of information.
Contact and Identification Information
This may include:
- Name
- Email address
- Telephone number
- Country or general location
- Information included in messages or inquiries
- Appointment or consultation information
Dental and Health-Related Information
When you request a virtual dental review, consultation, or treatment, you may voluntarily provide information such as:
- Dental photographs
- Smile photographs
- Photographs of your teeth or mouth
- Dental X-rays
- Existing treatment plans
- Dental history
- Previous dental procedures
- Symptoms or dental concerns
- Medical information relevant to dental treatment
- Medication or allergy information
- Other clinical records or documents
Health and dental information may constitute sensitive personal data under applicable law and is handled with additional care.
Appointment and Treatment Information
If you become a patient or proceed with a consultation, we may collect information needed to coordinate your care, including appointment dates, treatment requirements, communication preferences, and other administrative information.
Travel Coordination Information
For international patients, we may process information needed to assist with treatment-related travel coordination, such as:
- Arrival and departure information
- Appointment schedule
- Transportation requirements
- Accommodation preferences
- Other information you voluntarily provide for coordination purposes
Technical and Website Usage Information
When you access our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate geographic region
- Date and time of access
- Website interaction information
- Cookie and similar technology information
3. Sensitive Personal Data
Dental X-rays, intraoral photographs, medical history, dental history, treatment information, diagnoses, and other information concerning an individual’s present or future health may be considered sensitive personal data.
We process sensitive information only where it is reasonably necessary for legitimate clinical, consultation, administrative, or legally permitted purposes.
Where applicable law requires express consent for the processing of sensitive personal data, appropriate consent will be requested through a form, checkbox, signature, electronic process, or other legally valid method.
We encourage users not to submit medical or dental information that is unrelated to the purpose of their consultation.
4. How We Use Personal Information
We may use personal information for primary purposes including:
- Responding to inquiries
- Reviewing virtual smile or bite submissions
- Evaluating whether our clinic may be able to assist you
- Communicating about possible treatment options
- Arranging consultations
- Preparing preliminary treatment assessments
- Coordinating appointments
- Providing dental care
- Maintaining appropriate clinical and administrative records
- Communicating before, during, and after treatment
- Coordinating treatment-related travel arrangements
- Providing follow-up instructions
- Responding to patient questions
- Protecting the security and integrity of our website
- Preventing fraud or misuse
- Complying with legal, regulatory, professional, accounting, or recordkeeping obligations
- Establishing, exercising, or defending legal rights where necessary
5. Secondary and Marketing Purposes
Where permitted by law and consistent with your preferences, we may also use contact information to send:
- Clinic updates
- Educational dental information
- Service announcements
- Follow-up communications
- Promotional information
You may request that we stop using your personal information for promotional or marketing communications at any time by contacting us at info@holisticdentistcancun.com or using an unsubscribe mechanism where one is provided.
Choosing not to receive marketing communications will not prevent us from sending essential communications relating to an inquiry, appointment, treatment, legal obligation, or existing patient relationship.
6. Virtual Review Submissions
Our virtual bite and smile review may allow prospective patients to submit photographs, X-rays, existing dental treatment plans, messages, and other files.
We use this information to:
- Review your dental concerns
- Determine whether our services may be appropriate
- Prepare for consultation
- Communicate with you
- Discuss potential treatment approaches
- Provide preliminary cost or scheduling information
- Coordinate further evaluation
Information provided through a virtual review should not be considered a final diagnosis. Additional clinical examination and diagnostic information may be required.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to improve functionality, understand website performance, remember preferences, maintain security, and analyze visitor activity.
Cookies may include:
Essential Cookies: Necessary for core website functionality and security.
Functional Cookies: Used to remember preferences or improve website functionality.
Analytics Cookies: Used to understand how visitors interact with the website and identify opportunities for improvement.
Third-Party Cookies: Certain embedded services, maps, videos, analytics tools, or other integrations may place their own cookies subject to their respective privacy policies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where legally required, consent will be obtained before non-essential cookies or similar technologies are activated.
8. How We May Share Information
We do not sell personal or sensitive health information as a business practice.
Personal information may be shared only where reasonably necessary with parties such as:
- Dentists and authorized clinical personnel involved in your care
- Authorized administrative personnel
- Dental laboratories where necessary for treatment
- Secure website hosting providers
- Email and communication service providers
- Scheduling or appointment systems
- Cloud storage or data management providers
- IT and cybersecurity providers
- Professional advisers
- Transportation or coordination providers when requested or necessary
- Government, regulatory, judicial, or law-enforcement authorities where disclosure is legally required
Service providers are expected to process information only for appropriate purposes and in accordance with applicable contractual and legal obligations.
9. International Data Transfers
Because we provide services to international patients and may use technology providers located in different countries, personal information may in some circumstances be processed or stored outside the country in which you live.
Where international transfers occur, we take reasonable steps to ensure that information is handled in accordance with applicable legal requirements and appropriate safeguards.
Information will not be transferred for unrelated purposes without an appropriate legal basis or consent where required.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable professional, clinical, tax, accounting, recordkeeping, contractual, and legal obligations.
Sensitive personal data is retained only for the period reasonably necessary for its legitimate purpose, subject to requirements concerning clinical records and other applicable obligations.
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
11. Information Security
We use reasonable administrative, organizational, technical, and physical measures designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Alteration
- Misuse
- Destruction
However, no website, email system, cloud service, or internet transmission can be guaranteed to be completely secure.
Users should therefore avoid transmitting unnecessary sensitive information through unsecured communication channels.
12. Your Privacy Rights and ARCO Rights
Subject to applicable Mexican law, individuals may have rights concerning their personal information, including ARCO rights:
Access: Request information about personal data we hold concerning you.
Rectification: Request correction of inaccurate, incomplete, or outdated personal information.
Cancellation: Request cancellation or deletion of personal information where legally appropriate.
Opposition: Object to certain processing of your personal information where permitted by law.
You may also request information about how your data is processed or ask to limit certain uses or disclosures.
Some requests may be restricted where continued processing or retention is required for medical, contractual, regulatory, legal, or other legally permitted purposes.
13. How to Exercise Your Privacy Rights
To submit a privacy or ARCO request, contact:
Email: info@holisticdentistcancun.com
Please use a subject such as:
Privacy / ARCO Request
Your request should provide sufficient information for us to understand and verify the request, such as:
- Your name
- Contact information
- Description of the information concerned
- The right you wish to exercise
- Information reasonably necessary to verify your identity
- Any relevant supporting documentation
If a request is made by an authorized representative, reasonable documentation demonstrating authority may also be required.
We will process valid requests in accordance with applicable legal requirements and timelines.
14. Limiting the Use or Disclosure of Your Information
You may request that we limit certain non-essential uses or disclosures of your personal information by contacting:
info@holisticdentistcancun.com
Please specify which use or disclosure you would like limited.
Certain uses cannot be restricted where the processing is necessary to provide requested dental services, maintain legally required records, fulfill contractual obligations, protect legal rights, or comply with applicable law.
15. Consent
Where consent is the appropriate legal basis for processing, you may withdraw your consent subject to applicable law and legitimate retention requirements.
Withdrawal of consent will not invalidate processing that occurred lawfully before the withdrawal.
In some circumstances, withdrawing consent to the processing of information necessary for treatment or consultation may mean that we are unable to continue providing a particular service.
16. Minors
Children and minors should not independently submit personal, dental, or medical information through this website without the involvement of a parent, legal guardian, or other person authorized under applicable law.
Where dental services are provided to a minor, appropriate information and consent should be provided by the parent, guardian, or authorized representative as legally required.
17. Third-Party Websites
Our website may contain links or integrations involving third-party websites and services, including mapping services, communication platforms, transportation providers, or other external resources.
We are not responsible for the independent privacy practices of third parties.
We encourage users to review the privacy policies of external services before providing personal information to them.
18. Email and Electronic Communications
If you communicate with us by email, website form, messaging service, telephone, or another electronic channel, we may retain those communications as necessary to respond to your inquiry, provide services, maintain appropriate records, or comply with applicable obligations.
Although we take reasonable steps to protect patient information, standard email and messaging systems may not always provide the same level of security as dedicated clinical communication systems.
Please avoid sending unnecessary sensitive information through unsecured channels.
19. No Sale of Patient Health Information
We do not sell patient dental records, X-rays, clinical photographs, medical histories, or other sensitive health information for advertising or unrelated commercial purposes.
Use of identifiable patient information for testimonials, promotional photographs, social media, case studies, or similar public purposes will be subject to appropriate authorization or consent where required.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our website
- Changes to clinic operations
- New technologies
- Changes to the information we collect
- Changes to legal or regulatory requirements
- Changes to service providers or data-processing practices
When material changes are made, the updated Privacy Policy will be posted on this page and the Last Updated date will be revised.
We encourage visitors to review this page periodically.
21. Contact Us
For questions about this Privacy Policy, our handling of personal information, or a request concerning your privacy rights, please contact:
Holistic Dentistry / Holistic Dentist Cancun
Calle 36 102
77538 Cancún, Quintana Roo
Mexico
Mexico: +52 998-104-4968
United States: +1 773-620-9500
Email: info@holisticdentistcancun.com
Website: holisticdentistcancun.com